The Company is committed to providing the contracted service through its equipment and has no responsibility for the loss of speed caused by the customer’s LAN or networking equipment. The customer’s test shall be limited to the speed and service test of the router (or any equivalent device) provided by the company with the service
The company cannot be responsible for any limitation found in testing due to networks and or equipment that is outside the direct control of the company. Customer testing including speed testing should be limited to the company’s local POP (Point of Presence)
The company is committed to provide technical support during official working hours and the company aims to respond to emails and phone calls within two hours during official working hours. If the service is interrupted, the company will seek to resolve the technical problems and restore the service according to the SLA.
In cases where the failure is outside the control of the company, the company will seek to get resolution immediately and should there be no restoration available an alternative solution will be provided
3. If the company announces the status of force majeure, the company will be dissolved of all its obligations, past, present and future until the company announces the lifting of the status of force majeure and the situation has returned to normal.
The customer is obliged to pay the financial bills according to the terms of payment specified on the invoice.
Customer must comply fully with the terms and conditions of this Agreement and without prejudice with any of its terms.
The customer has no rights to set off
Customer shall not use the service provided to him by the company in violation of local laws, international laws, customs, ethics and Islamic religion. The customer shall bear sole responsibility as a result of any act which constitutes breach of this agreement. The company also reminds the customer that it will cooperate fully with the official security authorities in the Libyan state and with all requirements by these security services, which may include access to personal information of the customer
Customer is responsible for all problems and faults that occur after installation, for example, problems with internal LAN connections, power outages, malfunctions of customer equipment, damage caused by misuse, etc
The customer is obliged to pay any and all additional services that they may purchase for uses over the companies network, but is not part of the billable services by the company, like, Libyan telephone bills, Viper & Skype out accounts, etc. which will have their own costs for renting and using for these services with their service provider.
Inspection, Testing and Adjustment
- Company may, with or without notice, make such tests and inspections as may be necessary to determine whether Agreement requirements are being complied with in the installation, operation, and maintenance of Customer’s or Company’s equipment or services. Company may, without notice, interrupt Service at any time, as necessary, because of a departure from any of these requirements and may continue such interruption until its requirements have been satisfied.
- Upon reasonable notice, the facilities provided by Company shall be made available to Company by Customer for such tests and adjustments as may be necessary for their maintenance to a condition satisfactory to Company
- Company shall not be liable to Customer for any damages for Service interruption pursuant to this Section.
Interruption of Service
- It shall be the obligation of Customer to notify Company of any interruption of Service. Before giving such notice, Customer shall ascertain that the trouble is not being caused by any action or omission of Customer or is not in wiring or equipment connected to the terminal of Company. Company’s liability for Service interruption is limited according to the provisions of the service.
- An interruption is measured from the time Company detects trouble or Customer notifies Company of the interruption by an expeditious means, until the trouble is cleared.
Cancellation or Discontinuance of Service by Company
Without incurring any liability, Company may under the following conditions cancel Service prior to commencement. Company may also discontinue Service that is being furnished, provided that, unless otherwise stated, Customer shall be given fifteen (15) days written notice of such cancellation or discontinuance of Service.
- For noncompliance with or violation of any applicable municipal, state, or federal law, ordinance or regulation or noncompliance with or violation of any regulation, provided that no notice may be given.
- For Customer’s refusal to provide reasonable access to Company or its agents for the purpose of installation, inspection or maintenance of equipment owned by Company.
- For noncompliance with any of the provisions of these terms and conditions or any stipulation/conditions as on the invoice agreement.
- For non-payment of any sum due to the Company.
- Without notice, in the event of Customer’s use of equipment in such a manner as to adversely affect Company’s equipment or its provision of service to others.
- Without notice, in the event of unauthorized or fraudulent use of Service. Whenever Service is discontinued for unauthorized use of Service, Company may, before restoring Service, require Customer to make, at its own expense, all changes to its facilities or equipment necessary to eliminate unauthorized use and to pay to Company an amount reasonably estimated by Company as the loss in revenues to Company resulting from such unauthorized use plus claims lodged against Company by third parties.
- Without notice, by reason of any order or decision of a court or other government authority having jurisdiction that prohibits Company from furnishing Service to Customer.
Cancellation or Termination of Service by Customer
- Customer may cancel the Service by giving notice to the Company as per the terms of the agreed supply of the services and as stipulated on the invoice.
- The customer complies with all the conditions and provisions mentioned above in addition to the terms and conditions of the public and private service advertised on the company’s website and listed in Appendix A.
- This agreement is subject to Libyan laws and jurisdictions