Dear Customers,

We would like to start once again by apologising for this extended interruption of service which is still present up to this moment. We would like to assure you that we are still exerting our maximum efforts to resolve this issue and bring it to an end as quickly as possible. It is without doubt that the biggest and most important question relates to how long will this disconnection continue on for and when exactly will it end. As much as we would love to be able to give you a clear and definite answer for this, it deeply saddens us that we are unable to do so at the current moment.

 

That said, and as part of our efforts to find alternative solutions to ease the pressure from as many of customers as we possibly can, we will begin starting from today, the 2nd of July, to activate an emergency action plan that will roll out the following solutions:

 

Activating free 30 day Internet subscriptions for customers living in Benghazi and the Eastern Region by cooperating with local suppliers and distributors

Providing our customers In the cities of Tripoli and Gharyan with access to our new RLTT WiFi Internet service which we have just finished setting up and configuring. We will provide this service free of charge for 30 days to all customers residing in the coverage areas in the maps below.

Activating free 30 day Internet subscriptions for the remaining customers in the Western Region by cooperating with local suppliers and distributors

Offering a full refund option for customers wishing to cancel their subscription with us

Customers in Benghazi and the Eastern Region

 

Please communicate directly with RLTT’s sales representative Mr. Raffa Elbishari on telephone number 092 252 7071 or the reseller from whom you purchased your subscription. We in turn will coordinate with the reseller to provide you with an alternative Internet solution as quickly as possible.

 

Customers in Tripoli

 

As a preliminary step, we kindly ask customers who have purchased subscriptions from us directly to come to the company’s main HQ in Hai Alandalus with a copy of their subscription contract and proof of identity so that we may enrol you into the new RLTT Wifi Internet service

 

Customers in Gharyan

 

Our customers residing in the city of Gharyan should contact that company’s representative Essam Ahmed on telephone number 091 442 4437 and follow the same procedure as above.

 

Remaining customers in the Western Region

 

Please communicate directly with the reseller from whom you purchased your subscription. We in turn will coordinate with the reseller to provide you with an alternative Internet solution as quickly as possible.

 

To conclude,

 

We extend our sincerest apologies to you all once again due to the inconvenience caused by this service interruption. We also wish to boldly reemphasise our determination to deliver the best of service and customer care, and will do whatever it takes to make things right. And as always, our customer service team is available to respond to your enquiries and questions, and you can contact them on the telephone number 021 366 0201 or via email on support@rltt.net

 

We sincerely thank you once again for your kind patience and cooperation.