Location: Head Office – Hay Al Andalus

Department: Commercial

Role & Responsibilities:

The functions included in this job are as follows, but not limited to:

Microsoft Partner Center Management:

• Manage and maintain the Microsoft Partner Center, ensuring all information is up-to-date and accurate.
• Handle all Microsoft requirements within the Partner Center, including user management, licensing, and subscription services.
• Ensure compliance with Microsoft partner policies and procedures.

Sales Team Support:

• Assist the sales team with all Microsoft-related requirements and inquiries.
• Provide accurate and timely information to the sales team regarding Microsoft products, services, and licensing.
• Collaborate with the sales team to prepare and submit proposals, quotes, and orders for Microsoft products and services.

Customer Assistance:

• Respond to customer inquiries related to Microsoft products and services.
• Provide support and troubleshooting for customer issues related to Microsoft subscriptions and licenses.
• Ensure a high level of customer satisfaction by addressing customer needs promptly and effectively.

Documentation and Reporting:

• Maintain accurate records of all Microsoft-related transactions and interactions.
• Generate reports and provide analysis on Microsoft product usage, licensing, and sales.
• Assist in the preparation of documentation for audits and compliance reviews.

Training and Development:

• Stay up-to-date with the latest Microsoft products, services, and licensing changes.
• Participate in training sessions and workshops to enhance knowledge and skills related to Microsoft products and services.
• Train and mentor new team members on Microsoft Partner Center operations and sales support processes.

Collaboration and Communication:

• Work closely with internal teams, including sales, customer support, and IT, to ensure seamless operations.
• Communicate effectively with Microsoft representatives to resolve issues and stay informed about updates and changes.
• Provide feedback and suggestions for process improvements to enhance efficiency and customer satisfaction.

 

Required Technical / Functional Competency:

Academic Background:

• BS/MS degree in Computer Science, Engineering or a related subject.

Knowledge:

• Must have good knowledge of Microsoft 365 modern work.

Other:

• Good Technical skills.
• Good Communication skills.
• Team member and team lead.
• Sales, Pre-sales and presenter.
• English Language fluent.

 

To apply, please send your CV to vacancies@rltt.net with the position title mentioned in the subject line.